- Contents
Interaction Reporter Help
Line Group Detail Report
The Line Group Detail Report displays detailed statistics of line groups. These statistics are grouped and summarized by site, line, month, week, day, and interval. The detailed statistics include:
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Average lines available
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Duration per line
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Maximum available duration
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Utilization duration and percentage
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Total number of calls
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Number and percentage of calls out
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Average call duration
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Maximum calls entered
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Percentage of all busy
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Percentage of outbound calls blocked
Parameters
The following parameters can be specified for the Line Group Detail report:
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Date Time Range
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Line Group
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Site ID
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Subtotal By (Month or Week #)
Sample report
Click on the image below to view a sample of this report.
Report Element Descriptions
Report Element |
Database Column or Computation |
Site ID |
siteid |
Group ID |
groupid |
Month |
Computed based on datetime |
Week |
Computed based on datetime |
Day |
Computed based on datetime |
Interval |
Computed based on datetime |
Avg Lines Available |
tResourceAvailable / nDuration |
Duration per line |
nDuration |
Max. Avail duration |
tResourceAvailable |
Utilization (duration) |
tSeized |
Utilization (Percentage) |
(tSeized / tResourceAvailable) * 100 |
Total calls |
nEntered |
Number Calls Out |
nEnteredOutbound |
Percentage Calls Out |
(nOutboundEntered / nEntered) * 100 |
Average Call duration |
tSeized / nEntered |
Max calls entered |
mEntered |
Percentage All busy |
(tAllBusy / tResourceAvailable) * 100 |
Percentage Out Blocked |
(nOutboundBlocked / (nEnteredOutbound + nOutboundBlocked)) * 100 |
Stored Procedure
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sprpt_LineGroupActivity
Tables
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ILineGroupStats