Call Recovery Improvements

Call Recovery was introduced in CIC 4.0 SU4. When this feature is activated, the primary server automatically sends data to the backup server for each call interaction that is created on the primary server. If a switchover occurs, the call recovery feature uses the data on the backup server to attempt to regain control of the call interactions. There are caveats to which environments can use this feature. For a list of scenarios, see the Call Recovery Feature Technical Reference in the CIC 4.0 Documentation Library.  

The call recovery improvements add more functionality to the call resiliency feature by processing inbound alerting calls that were previously disconnected upon switchover. Now, those interactions continue to be processed during a switchover.