Platform Performance Improvements

SU5 includes significant performance improvements to Admin Server to reduce CPU usage and the time required to perform inheritance calculations. Interaction Center’s inheritance model includes Default User, User, Workgroups, and Roles. When administrative changes are made, the system has to recalculate the effective rights for users. This inheritance calculation is optimized to reduce load on the IC server.

Enhancements also reduce system load for environments with a lot of chat interactions waiting in queue. The changes improve the way in which these in-queue interactions are handled.