Deprecation: PureConnect WhatsApp feature

Genesys announced the deprecation of WhatsApp feature in PureConnect on August 3, 2023. The WhatsApp feature decommission and removal date is scheduled for December 31, 2023. After EOL date, the existing WhatsApp feature will be offline and stop working.

Genesys will no longer support WhatsApp past the deprecation date. We will continue to resolve any major issues until the EOL date.

For information on end of support dates and feature deprecation, see " https://help.genesys.com/pureconnect/desktop/genesys_end_of_life_products.htm."