Integrations

Support for the following integrations is included in CIC 4.0 SU2:

·        Salesforce.com

·        WFM (Historical and RTA)

·        Remedy

·        Sametime

·        Heat

·        Lync Telephony and Plug-in integration
This initial Microsoft Lync integration release brings some of the enterprise features of Lync to the contact center. The initial release consists of two main features. It allows configuration and use of Lync endpoints in CIC, and support a Lync client plug-in for Interaction Client .NET Edition.