Interaction Administrator Change Log Enhancements

New database tables and views contain detailed information about changes made in Interaction Administrator. These enhancements were made to four of the most commonly used nodes: Users, Workgroups, Skills, and Licenses. Customer can now create reports or database queries that display information about licenses, granted system rights, and historical workgroup membership moves, additions, changes, and more.

For more information about enabling and using enhanced logging of Interaction Administrator changes, see here. For examples of database views that show license and other change log history data, see here.

Warning: Enable the enhanced Interaction Administrator change log only during non-peak production hours and only if all CIC clients are upgraded to CIC 2016 R1. Enabling this log is an intensive operation that requires significant computing resources. If you enable this feature before you upgrade all CIC clients to CIC 2016 R1 or later versions, then the CIC clients that run earlier versions of CIC will log incomplete audit data.