Interaction Attendant - Simple Speech Recognition

Interaction Attendant users can now associate words and phrases with menu options. Callers can then speak options while in IVR instead of using DTML to select the options. To use this feature, Speech Recognition must be available and configured on the CIC system.

In Interaction Attendant, an administrator can enable profiles for Speech Recognition and configure simple words and phrases for menu nodes.

Configure Speech Recognition in Interaction Attendant