Session Manager Selection Rules

Session Manager Selection Rules introduce the ability to configure Selection Rules similar to Interaction Media Server. Session Manager Selection Rules allow configuration to control Session Managers used for Icelib applications, such as Interaction Client and Interaction Center Business Manager (ICBM), based on the location from where the application is connecting. Each location can have its own list of preferred Session Managers, including configuration describing fallback options when a Session Manager won’t accept any new sessions.

The new configuration options enable the following:

• Specify Session Managers available to clients connecting from a specific location

• Prioritize the order in which Session Managers are used for Clients connecting from a specific location

• Create an Exclusion list of Session Managers for a specific location. This list specifies Session Managers which should not be used from a specific location (e.g. due to great distance / bandwidth constraints).

Additional information about this feature can be found in the Interaction Administrator help file under Selection Rules.