Localization

CIC 2016 R1 includes localization of IC Business Manager Applications reports for additional languages, and localization of the Interaction Optimizer shift trading feature.

Localization of Analyzer Keyword Hit Report

CIC 2016 R1 includes localization of the Analyzer Keyword Hit Report in IC Business Manager Applications for these languages:

•  Simplified Chinese

•  Traditional Chinese

•  German

•  French

•  Japanese

•  Polish

•  Brazilian Portuguese

•  Spanish

Localization of Interaction Optimizer Shift Trading Feature

The new Interaction Optimizer shift trading feature is localized in the same languages that are available in Interaction Optimizer, both on the server and agent sides.