Managed IP Phones

Selectable Firmware for Managed IP Phones

Administrators can now select from a list of approved Polycom firmware versions for a specified model to apply to a managed IP phone or group of managed IP phones in Interaction Administrator.

This feature enables you to more easily control CIC 4.0 Service Update (SU) deployment to managed IP (Polycom) phones. For example, you can leave the phones on an older firmware version when an SU is first deployed, then set a few phones to the new firmware to test it, and then push out all of the phones when ready.

The selectable firmware feature also enables you to test for a regression by pushing a test phone back to an older firmware version for verification purposes.

Selectable Firmware Version feature in Managed IP Phone Configuration - General Tab

Polycom 4.0 Firmware

Polycom 4.0 firmware is included as the default firmware for Polycom phones in CIC 4.0 SU 3. The Polycom 4.0 firmware package available in CIC 4.0 SU 3 is a unified package that makes phone firmware consistent across many different models. Polycom 4.0 firmware contains a number of enhancements, including 802.1x authentication support. See the Polycom website for more information.

Note: With the new selectable firmware version feature, you can move some or all Polycom managed IP phones to the Polycom 4.0 firmware as you choose.