New Features in 2021 R4

This section lists the features that are new in the CIC 2021 R4 release available November 9, 2021.

• Enable Social Media Handler Customizations

• Support for AlwaysOn in SQL Server

• Upgrade SFDC Integrations to Use TLS 1.2

• Secure Input in Interaction Connect

• SQL Server 2019 Validation

• Russian Localization