New Optimizer Long-term Forecasting

Long-term forecasting allows users to generate a weekly level forecast for volume and average handle time for many weeks at a time. The existing short-term forecasting feature only allows forecasting for one week at a time at the interval level.  The long-term forecast is useful for generating a staffing forecast to use when planning weekly or monthly time off, headcount management, and more.

Optimizer Long-term Forecasting

Optimizer Long-term Forecasting - Manage Day Classifications

Optimizer Long-term Forecasting - Representative Week Selection