Support for Crystal Reports 2013

Interaction Reporter now supports Crystal Reports 2013. It also provides backward compatibility support, in CIC 2015 R2 and later, for Crystal Reports that were created with versions 9, 10, and XI in CIC 2.4 and 3.0, and 4.0.

As part of this update, the Historical Reports view in IC Business Manager is no longer available. All Historical Reports in IC Business Manager that did not previously have an equivalent report in Interaction Reporter are migrated to Interaction Reporter in CIC 2015 R2, and following the migration, will appear in the Interaction Reporter module in ICBM. And, in Interaction Administrator, the Historical Reports container is no longer available and Crystal Reports now appear under the Report Management container.

Note: Following the CIC 2015 R2 upgrade, customers that have used Crystal Reports must run IC Setup Assistant to migrate custom report templates and other related database information. In Setup Assistant, select Database. Setup Assistant guides you through the entry of information related to your database configuration, and then it migrates the templates. For a pair of switchover servers, you must run Setup Assistant on the backup server after applying the upgrade and before starting the IC service. You don’t need to run Setup Assistant again after upgrading the primary server.

IC Business Manager - Interaction Reporter