Requirements

CIC 4.0 includes several architectural changes which improve both scalability and reliability.

Software and Third Party Requirements

CIC 4.0 has updated requirements for the underlying operating systems. There are also different requirements for third party software such as databases, mail platforms, and so on. The following sections describe these requirements in more detail.

For additional information about software requirements, see the PureConnect Product Information site at https://my.inin.com/products/cic/Pages/Software-Requirements.aspx.

Server Software Requirements

CIC 4.0 is only supported on Windows Server 2008 R2 (64-Bit). All server applications, including Media Server, off server Session Manager (OSSM), and Interaction SIP Proxy, also only support Windows Server 2008 R2.

Workstation Software Requirements

CIC 4.0 supports the following operating systems on workstations:

Operating System	32-Bit Version	64-Bit Version
Windows 7	Supported	Supported
Windows Vista	Not Supported	Not Supported
Windows XP	Limited (see below)	Not Supported
Windows Server 2008 R2 (as a workstation)	N/A	Supported

As described above, Windows XP has limited support in CIC 4.0. The following table outlines which applications are and are not supported under Windows XP.

Application	Supported
.NET Client	Supported
Fax Viewer	Supported
Voicemail Player	Supported
ININ QoS Driver	Not Supported
Screen Recorder Capture Client	Not Supported
All Other Applications	Not Supported

Email & Database Platforms

CIC 4.0 supports both Microsoft Exchange 2007 and Microsoft Exchange 2010. It also supports GroupWise 8.0, Lotus Domino 8.5, and Gmail.

Supported databases include Microsoft SQL Server 2008 R2 and Oracle 11G R2.

Hardware Requirements

For hardware requirements, see the PureConnect Product Information site at https://my.inin.com/products/cic/Pages/Hardware-Requirements.aspx.