Secure Screen Recording Pause

You can now initiate the pausing of screen recordings, either manually in Interaction Client, or programmatically using a public API.

When an agent initiates a secure recording pause during a recorded interaction, the screen recording pauses for a configured period of time.  As a result, the final recording contains a beep to indicate the execution of a secure segment. The secure segment is omitted from the recording and compressed.  During playback, the listener hears the beep and the pause is indicated by a lock icon on the timeline in the playback window.

There is a public API call available to pause and resume screen recording. This provides the ability to use a third party desktop application to control the screen recording when entering credit card data.