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PureConnect Release Notes
Audible Tones for Recordings
A new configuration option is available to insert audible tones into a conversation between an agent and a customer. It also allows adding tones into the recording.
You can define and configure the tone setting in Interaction Administrator, and then associate it with one or more ACD Queues.
Associating Tone with ACD Queue
As shown in the figure, it is possible to specify whether the tone should be played to the external party without playing it to the agent. A second option allows you to specify whether the tone should also be included in the recording.