Social Media Analytics

Interaction Supervisor includes statistics for the Longest social conversation and Active social conversations. For more information about these statistics, see Interaction Statistics in Interaction Supervisor help.

Interaction Details view in Interaction Supervisor includes Social Conversation media type in search criteria. For more information about media type in search criteria, see Interaction Details view in Interaction Supervisor help.

Interaction Details dialog in Interaction Supervisor includes Media Type indicator for social conversation. For more information, see Interaction Details dialog in Interaction Supervisor help.

Interaction Desktop includes Social Media iAddress type  for Interaction Tracker contacts, organizations, and locations. For more information, see the following topics in Interaction Desktop help:

• Add a Tracker Contact
• Add a Tracker Organization
• Add a Tracker Location

Conditional Release of CX Insights and Social Media Features