Contents

Sort and Search by status in Interaction Connect

You can now use status-related columns to sort and search in the Company directory and Workgroup directories.

You can sort by the status-related columns in the Company directory and Workgroup directories.
You can search in the status-related columns in the Company directory and Workgroup directories.

For more information see Interaction Connect Help.

Sort by status-related columns

You can sort by most of the status-related columns in the Company directory and Workgroup directories. This is not supported in General directories (public and private contacts) where the status columns are unlikely to have meaning.

Note: The Activated column appears only in Workgroup directories.

Column Name	Content Type	Sortable
On Phone	Icon	Yes
Logged In	Icon and text	Yes
Status Summary	Icons	No
Time in Status	Date Time	Yes
Status	Icon and text	Yes
Status Notes	Text	Yes
Until	Text	Yes
Forward Number	Text	Yes
Activated	Icon	Yes

Search in status-related columns

You can search in most of the status-related columns in the Company directory and Workgroup directories. This is not supported in General directories (public and private contacts) where the status columns are unlikely to have meaning.

Columns containing only icons are not searchable.
Wildcard searches return matches in all status columns containing text, not just Status Notes.
To search in the Logged In column, add a wildcard (*) at the beginning.

Note: The Activated column appears only in Workgroup directories.

Column Name	Content Type	Searchable
On Phone	Icon	No
Logged In	Icon and text	Yes
Status Summary	Icons	No
Time in Status	Date Time	No
Status	Icon and text	Yes
Status Notes	Text	Yes
Until	Text	Yes
Forward Number	Text	Yes
Activated	Icon	No