Contents

Call logs in PureConnect for Salesforce

Call logging, also known as activity logging or task logging, provides a history of interactions on a Salesforce record. Call logs are used to run reports, track first call resolution, inform employee pay, or troubleshoot issues.

Every interaction creates a call log. Salesforce creates call logs and saves them to the activity history when the call connects. Logs automatically update on page refreshes or whenever the call status or call log details change. Agents can continue to update call logs for a configurable amount of time after the call disconnects, typically 2 minutes.

Note: Salesforce activity history records include Events and Tasks. Call logs are considered Tasks. The integration does not use Events.

Call details and agent comments in Salesforce activity history