Securely pause a recording in PureConnect for Salesforce

While connected to a call, use a secure pause to avoid recording sensitive information, such as a Social Security number or credit card number. You do not have to manually record the call to initiate a secure pause.

Note: Secure Pause is not available if you are making a Snippet recording. For Ad hoc recordings, this pause affects only your recording of the interaction. Recordings made by other monitors of this interaction are not affected.

1. When connected to a call, expand the call control tray and click the secure pause icon.

   The length of the secure pause is configured in CIC by your administrator. The countdown timer remains visible on all screens inside the softphone.

   

2. Click the icon again to reset the length of the secure pause to its maximum duration. After clicking the icon, the timer take 1-2 seconds to reset.

3. The secure pause ends once the timer runs out.

   Note: You cannot cancel a secure pause once it has started or extend the secure pause beyond the maximum time limit configured by your CIC administrator.