Place an interaction on hold in PureConnect for Salesforce

You can place a connected interaction on hold. If you are already on a call, picking up an incoming call automatically places the currently connected call on hold.

Note: Special hold rules configured by your administrator apply to PureConnect for Salesforce as well, such as playing hold music or automatically disconnecting after a certain time on hold.

1. When an interaction is alerting, click Hold.

   Both the call control and the interaction view indicate the held state.

2. When you are ready to resume the interaction, click Hold again or click Pickup.

3. Click Disconnect to end an on-hold interaction.