Contents

IC System Manager Commands

IC System Manager displays details about each subsystem, whether it is running, the amount of memory and resources it is using, and other details.

Menu Command	Toolbar	Related Procedure
File > Exit		Close IC System Manager
Monitor > Get Subsystem Data		Manually Refresh the Display
Monitor > Get All Subsystems Data		Manually Refresh the Display
Monitor > Poll Subsystem	None	Automatically Refresh the Display
Monitor > Poll All Subsystems	None	Automatically Refresh the Display
Control > Restart Subsystem		Start or Restart Subsystems
Control > Stop Subsystem		Stop Subsystems
Control >Diagnostic Information		Display Diagnostics
Control >Subsystem Properties		Configure Subsystem Startup Options
Trace > Trace Configuration		Set Trace options for a Subsystem
Trace > All Trace Configuration		Set Trace options for All Subsystems
Trace > Trace Files Path Configuration		View or Change Trace Log Path
View > Toolbar		Toggle Toolbar on or off
View > Status Bar		Toggle Status Bar on or off
View > Disabled Subsystems		Toggle display of Disabled Systems
Help > Help Topics		Open IC Manager Help System
Help > About IC System Manager		Display CIC, System, and Contact Information
Help > Contact Genesys		Contact Genesys

Columns in the List View

Clicking on a column heading sorts by that column, or reverses the sort order. The columns in the list view are:

Subsystem

This column lists the name of each subsystem. A green up arrow indicates that a subsystem is running. A red down arrow indicates that a subsystem is stopped or has been disabled. See Subsystems for information about components in this list.

Startup Order

When you launch Customer Interaction Center (CIC), each subsystem starts based on its location within the CIC process tree. The number in this column is the subsystem's startup position within that tree. It is blank when a subsystem is disabled.

Note:

CIC Process Tree is a branch of the Registry that identifies the order that CIC components are started. Remoco (IC Console) uses this information to start the level 1 subsystem first, followed by Level 2 and so on. The CIC Process Tree also includes any command-line parameters that are needed to start each subsystem.

Status (Started, Stopped, Restart Failed, etc.)

The status of each subsystem; whether it is started, stopped, disabled, restart failed, etc.

Startup Type

This column indicates whether the subsystem is disabled or will start automatically with CIC.

PID

This column lists the Process ID number of each subsystem. When a process is controlled or terminated, it is referred to by a unique number, called the Process ID.