Configure CIC for GroupWise

Install CIC as described in the PureConnect Installation and Configuration Guide at https://help.genesys.com/cic/mergedProjects/wh_tr/desktop/pdfs/Installation_Configuration_Guide.pdf.

After installing the CIC Server software, configure the GroupWise mail provider in IC Setup Assistant during the initial CIC installation procedure or post-installation in the Interaction Administrator Mail container.

For information about configuring the GroupWise mail provider in IC Setup Assistant, see Configure GroupWise Mail Provider in Interaction Administrator.

For information about configuring the GroupWise mail provider in Interaction Administrator, see Configure GroupWise Mail Provider in Interaction Administrator.