Requirements

This section describes the software requirements for the Microsoft Outlook Interaction Desktop Add-In.

The Microsoft Outlook Interaction Desktop Add-In is installed on a CIC 2015 R1 or later client workstation with Interaction Desktop installed. The workstation must meet the requirements stated in IC Installation and Configuration Guide, Client Workstation.

Note: The CIC product suite has a new distribution model with new naming, faster release cycles, and higher quality. CIC 4.0 SU 6 was the last release using the older model. CIC 2015 R1 is first of the new releases. CIC 2015 R1 or later can be applied to any CIC 4.0 SU.

The specific requirements for the Microsoft Outlook Interaction Desktop Add-In are:

• 32-bit Microsoft Outlook 2010 SP1

• Interaction Client Outlook Add-in license and Client Access license

• Visual Studio 2010 Tools for Microsoft Office (32-bit and 64-bit)

• Microsoft Office Primary Interop Assemblies 2010

If the last three prerequisites are not already installed, they are installed automatically when you install the Microsoft Outlook Interaction Desktop Add-In.

Note: See https://help.genesys.com/cic/mergedProjects/wh_tr/mergedProjects/wh_tr_installation_and_configuration/desktop/software_requirements.htm for the most up-to-date list of software requirements.