Contents

WhitePages Tool

The WhitePages tool performs a synchronous RWP lookup, which means processing is suspended while the lookup is performed.Behind the scenes, this tool initiates a request that instructs Data Manager to perform a RWP lookup against the data sources that are configured to participate. It waits for the search to complete, and returns the results.

Inputs tab

Interaction Address

This is the interaction address (e.g. phone number, fax number, email address, web chat address, etc.) to use in the lookup.

Interaction Address Type

This specifies the type of the interaction.

Interaction Direction

Specifies the direction (incoming or outgoing) of the interaction. If this lookup is not associated with an interaction, or is not direction-sensitive, specify "Any".

Public/Private Sources

Specifies the source types that will participate in the lookup. Note that if "Private" or "Both" are specified, then the IC User ID must be specified in the field below.

IC User ID

Specifies the IC User ID to use for lookups against private RWP sources.

Contact List Sources

Specifies which Data Manager Contact List sources will be used when performing this RWP lookup.

Result Format

Specifies the format of the lookup result(s) string. There are three possibilities:

Display Name

The result will simply be a single display name, as generated by the IC display name generation/formatting facility (see Appendix B). If there were multiple matched rows, then only the first row's data is used. This is the format used when setting attributes via the WhitePagesAsync tool. An example display name is:

John Q. Public (XYZ Corp)

Contact Summary

The result will be a short summary of the contact data for the first matched row.This format is used for things like fax and voicemail headers, mailing addresses, etc.The first line will always be the display name, as generated by the IC display name generation/formatting facility (see Appendix B). The next lines (if present) will contain address information.For example:

John Q. Public

XYZ Corp.

Finance

1 Oak St.

Albany, NY 12345

USA

If a primary phone, email, fax, chat, or web URL is non-empty, it will also be added (and prefixed accordingly); for example, if they were all non-empty you might have:

John Q. Public

XYZ Corp.

Finance

1 Oak St.

Albany, NY 12345

USA

phone:(333) 444-5555

fax:(333) 444-5556

mailto:john.public@xyz.com

chat: john.public@xyz.com

http://www.xyx.com

XML

The result will be an XML string. This is the only format that may contain more than one result row. It is also the only format that allows applications to get access to driver-specific attributes. This is the format used internally for nearly all of the RWP processing.An example XML sting that contains two result rows is:

<?xml version="1.0"?>

<rows>

<row IndivID="e8x`.d#.*d~;np6sxh>" FirstName="Jane" LastName="Doe" Department="Sales" IsPrivate="0" LocID="{b>8b];u(;>4v{#-;388]4" LocName="Acme-Cleveland" OrgID=" cbrwl4h.*&#n9to$0?@&?3" OrgName="Acme, Inc." Phone="+12223334444^124" Email="jane.doe@acme.com" InteractionAddress="+12223334444" InteractionType="1" Source="I3Tracker Public Rwp" ExtSource="I3Tracker Public Rwp" Replicate="0" IsStopSource="1" ICInteractionID="2100176223" ICInteractionAttribute="Eic_RemoteName" DisplayName="Doe, Jane (Acme, Inc.)" ContactSummary="Doe, Jane
Acme, Inc.
Sales
phone: (222)333-4444 ext 124"
 Origin="2" IsDefinitiveResult="0"/>

</rows>

Timeout

The number of seconds for this tool to wait for a DataManager RWP lookup response.

Send Result(s) To Interaction Tracker

Whether or not the results of this lookup should be recognized by Tracker (only applicable id Tracker is licensed).

Outputs tab

Directory Information

This contains the lookup results. The format of this depends on the value of the Result Format input parameter above.

Formatted Interaction Address

For convenience, this tool also returns a formatted/displayable interaction address string.