WhitePagesAsync Tool

The WhitePages tool performs an asynchronous RWP lookup, which means processing does not wait for the lookup to be performed. Behind the scenes, this tool initiates a request that instructs Data Manager to perform a RWP lookup against the data sources that are configured to participate. The handler then continues on to execute the next step.

Inputs tab

Interaction Address

This is the interaction address (e.g. phone number, fax number, email address, web chat address, etc.) to use in the lookup.

Interaction Address Type

This specifies the type of the interaction.

Interaction Direction

Specifies the direction (incoming or outgoing) of the interaction. If this lookup is not associated with an interaction, or is not direction-sensitive, specify "Any".

Public/Private Sources

Specifies the source types that will participate in the lookup. Note that if "Private" or "Both" are specified, then the IC User ID must be specified in the field below.

IC User ID

Specifies the IC User ID to use for lookups against private RWP sources.

Call Identifier

The ID of the interaction whose specified attribute(s) will be set with the results.

Attribute Name

The name of the attribute(s) to set with the results.In general, only one attribute will be set EIC_RemoteName; however, multiple attributes can be set by listing their names, separated by ‘+'.

Contact List Sources

Specifies which Data Manager Contact List Sources will be used when performing this RWP lookup.

Result Format

Specifies the format of the lookup result(s) string, which will be used to set the specified interaction attribute(s). For descriptions of the supported format options, see the description of the WhitePages tool result format field.

Default Display Name

The display name to use if no match is found on this interaction address.

Send Result(s) To Interaction Tracker

Whether or not the results of this lookup should be recognized by Tracker (only applicable id Tracker is licensed).

Related Documentation

• For more information about attributes in CIC, refer to the Interaction Attributes Technical Reference.

• For more information about handlers, tools, and graphical program development, refer to the Interaction Designer Online Help.