Contents

Documentation Resources

This document ties together the various pieces of the integration, from configuration to agents handling Predictive Engagement chats. You may need to access other documentation resources for more information about specific topics. For example, adding views in Interaction Connect, elements of the customer journey map, or licensing in Interaction Administrator.

The following is a list of some helpful documentation resources that you may want to consult.

See this:	For:
Genesys Predictive Engagement documentation site	General information about Predictive Engagement.
Genesys Predictive Engagement Administrator's Guide	Information about configuration tasks in the Predictive Engagement Admin UI. Keep in mind that it is not PureConnect-specific and not all features described are included in the PureConnect integration with Predictive Engagement.
Genesys Predictive Engagement Agent's Guide	A description of the elements in the customer journey map. Note that not all features described in the Agent's Guide apply to the PureConnect integration.
Interaction Administrator Help	More information about configuring PureConnect workgroups, assigning licenses, and configuring server parameters.
Interaction Connect Help	Adding the Predictive Engagement (formerly Altocloud) view in Interaction Connect and learning about widgets.
Genesys Cloud for PureConnect Administrator's Guide	Configuring the PureConnect integration with Genesys Cloud.