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Eic_CallStateString

Eic_CallStateString is the string displayed as call state information in a CIC client (e.g. "Connected"). Call state strings are displayed in the CIC client. Conversely, call state values are integers that represent a call state.

The call state string usually matches, but does not have to match the actual CallState. For example, although a call in voice mail has a state of ‘Connected', the CallStateString displays ‘VoiceMail' for a CIC client user. In Interaction Designer, the "Set Call State" tool changes the values of CallStateString.

Initializing	CIC is formatting the telephone number and looking for a line on which to place the outbound call. This state applies to inbound and outbound calls.
Offering	The call has been placed in a queue, but the call is not alerting. CIC is determining if the called party is available to take the call. This state applies to inbound calls only.
Dialing	CIC is dialing the remote telephone number. This state applies to outbound calls only.
Proceeding	The call is proceeding through the outside telephone network. ‘Proceeding' is used if a CIC client user has enabled Call Analysis. This state applies to outbound calls only.
Connected	Both parties are connected and are able to speak with each other. This state applies to inbound and outbound calls.
On Hold	The call is on hold. This state applies to inbound and outbound calls.
Disconnected	The call is no longer active. This state applies to inbound and outbound calls.
Manual Dialing	A telephone handset has been picked up and a dial tone is being generated. This state applies to outbound calls.
Station Audio	An audio clip is being played to one or more Interaction Client users.
Alerting	A CIC client user is being notified that he or she has an incoming call. This state applies to inbound calls.
Voice Mail	The caller is leaving a voice mail message.