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Interaction Attributes Technical Reference
Eic_RemoteNameRaw
Remote # as dialed or received from the CO. This call attribute is used for reporting and should not be changed. CIC populates the value of this attribute differently depending upon the type of line. Customers should not change the value of this attribute. It is reserved for use by the system.
- Incoming Analog and ISDN Calls
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For incoming calls on analog and ISDN lines Eic_RemoteTnRaw and Eic_RemoteNameRaw are obtained from the CO if available. If either is not available, the corresponding attribute will not be set. If caller ID is blocked or some other condition prevents delivery of the remote number, Eic_RemoteTnRaw contains one of the error code strings listed in the following table. The name, display, and normalized attributes are left blank-not set by the system.
Error Codes
BLCKD
Caller id blocked
NOCLID
No caller id info available
OOA
Blocked - out of area
PRIV
Blocked - private number
- Incoming T1/E1 Calls
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For incoming calls on E1/T1 lines, if CIC receives ANI/DNIS from the CO, it is written to the Eic_ANIDNISString attribute. Handlers then parse this string and set the following call attributes: Eic_RemoteTNRaw and Eic_RemoteTNNormalized. The Eic_RemoteNameRAW attribute may also be set if desired.
- SMDI
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If SMDI is enabled (on any line type) Eic_RemoteTNRaw is set to the number returned, it will also be used to generate the values for the Eic_RemoteTNNormalized attribute. Eic_RemoteNameRAW will not be set.
- Outbound Calls
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For outbound calls, Eic_RemoteTNRaw is set to the dial string used to place the call. This number is also processed to generate Eic_RemoteTNNormalized. If a remote name value is passed to TS with the "make call" request, Eic_RemoteNameRAW will be set to this value. If no remote name passed, a reverse white pages lookup will be performed using the remote number passed. If a "hit" is found, Eic_RemoteNameRAW will be set to returned value.