TTS server

The PureConnect platform uses a Text-to-Speech (TTS) engine to read text to callers over the telephone. For example, a CIC user can retrieve an email over the phone, and the TTS engine will read sender, subject, and body of the email. A variety of Speech Application Programming Interface (SAPI) compliant and Media Resource Control Protocol (MRCP) compliant TTS engines are supported. The quality of the speech produced by these TTS engines varies from vendor to vendor.

See System Software Requirements in the PureConnect Documentation Library for the latest requirements.

The Microsoft SAPI engine is included with the Windows 2008 operating system, along with Microsoft's included TTS voices. For more information, see the Text to Speech Technical Reference in the PureConnect Documentation Library.