SIP Soft Phone Setup Process

If you followed the instructions to configure the network for SIP Soft Phones and to create multiple Managed IP Phones using Managed IP Phones Assistant (with the full computer names filled in the CSV list), automated provisioning occurs when the SIP Soft Phone starts on a workstation.

Following are other required or recommended setup procedures, depending on the circumstances:

• If the workstation contains more than one NIC or if the NIC was altered following the SIP Soft Phone installation, specify the network adapter to use with the SIP Soft Phone. For more information, see SIP Soft Phone Network Adapter Configuration and Auto-detection.

• Genesys highly recommends that SIP Soft Phone users configure their SIP Soft Phones to use the default devices configured in the Windows Multimedia Control Panel. For more information, see SIP Soft Phone Audio Configuration.

• If you installed CIC Language Packs on the CIC system, SIP Soft Phone users can display the user interface in another language. For more information, see Set the User Interface Language for SIP Soft Phone.

• If one of the following is true, you might need to provision the phones manually using the SIP Soft Phone Provisioning wizard:

• There is no DHCP server.

• The system cannot access the DHCP server.

• You didn't specify the full computer name in the CSV list for some or all SIP Soft Phones.

For more information, see SIP Soft Phone Provisioning Wizard.