Configure CIC to play back recordings

In CIC, a user can only retrieve recordings if the administrator sets up a policy. To create the policy:

• Add the Desktop Experience feature. Note: If you use Remote Content Servers (RCS), install the Desktop Experience there.

Note: For Windows Server 2016 and 2019,  you specify the Server with Desktop Experience option as part of the Windows Server 2016 and 2019 install. Prior versions of Windows allow you to install this feature post installation.

• Set up the retrieve recordings policy in Interaction Administrator