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Requirements overview for CIC web-based phone

  • Personal computer with the following items:
    • Speakers and microphone (or headset)
    • Supported web browser
      • Google Chrome (recommended) - version 47 or higher
      • Mozilla Firefox - version 44 or higher
  • Licensing:
    • No feature license for CIC is needed at this time
    • PureCloud Communicate license
  • Network:

    The web-based phone consumes approximately 80 to 100 Kbps (10-12 KB/sec) of bandwidth for an active call.

    Note: Ensure that your network connections between the agent and PureCloud are sufficient to facilitate the bandwidth consumption for all CIC web-based phone instances in a location.

  • PureCloud Edge appliance (one or more):
    • PureCloud Edge (Standard)
    • PureCloud Edge Mini
    • PureCloud Edge Micro
    • Virtual PureCloud Edge

  • CIC 2017 R2 or later for on premise CIC.

  • CIC 2017 R3 for PureConnect Cloud/CaaS.

  • Note: For 2017 R3 and later, ensure that cic-connector in PureCloud is at version 2.0.0.216 or later. The web-based phone requires CIC 2017 R3 for PureConnect Cloud/Caas.