Introduction to CSV List Import

A CSV (comma-separated value) list is text file containing information separated by commas. Genesys encourages the use of imported CSV lists in new CIC installations for the following purposes:

• Create multiple non-managed SIP stations by importing a CSV list containing SIP station information in Add Stations Assistant in IC Setup Assistant or Interaction Administrator.

• Create multiple managed IP phones and associated SIP stations by importing a CSV list containing IP phone information in Managed IP Phones Assistant in Interaction Administrator.

• Create multiple users by importing a CSV list containing user information in Add Users Assistant in IC Setup Assistant or Interaction Administrator.

This document explains how to use the sample Microsoft Excel spreadsheets and CSV lists included on the CIC 2015 R1 or later .iso file to prepare the CSV lists, download them to the CIC Server, and import them in the appropriate Assistant wizard.