Introduction to Interaction Desktop Add-In

This section covers:

• Scenarios in which you might want to write an add-in

• Conditions for writing an add-in

• Versioning an add-in

• Writing an installer for an add-in

• Deploying an add-in

Note:

While the client system is called Interaction Desktop, the namespace and the actual APIs are called InteractionClient i.e. ININ.InteractionClient.AddIn Namespace.

This technical reference provides a high-level view of scenarios and steps for creating add-ins. Detailed information about add-in classes, methods, and other technical features can be found in the API help, which is available on the PureConnect Developer Portal.