Introduction to Novell GroupWise Support for CIC

Customer Interaction Center (CIC) supports the Novell GroupWise® mail system, allowing the CIC system administrative access to user mailboxes to play back user voicemail and faxes through the TUI and e-mail. CIC features a SOAP-based GroupWise Connector.

This document provides procedures for installing and configuring CIC for a GroupWise system using the SOAP-based GroupWise Connector.