Introduction to Interaction Speech Recognition

Interaction Speech Recognition is a native Automatic Speech Recognition (ASR) engine for CIC that Genesys introduced in CIC 4.0 SU4. Interaction Speech Recognition can recognize utterances (speech patterns), convert those utterances to data, and send the data to CIC. CIC can then take specific actions, such as direct a call to a specific extension or play more prompts.

Interaction Speech Recognition is an integrated feature of CIC. As such, Interaction Speech Recognition does not have an installation program nor can it reside on a separate host server.

The following PureConnect products support Interaction Speech Recognition:

• CIC server

• Interaction Media Server

• Interaction Attendant

• Interaction Administrator

• Interaction Designer (handlers)

For more information about these products, see the PureConnect Documentation Library at https://help.genesys.com/cic.