Purpose of Interaction Media Streaming Server

Interaction Media Streaming Server is a Media Resource Control Protocol (MRCP) server that can inject audio from the following sources into calls in a CIC environment:

• Streaming audio – Using external audio sources, such as microphones or audio devices connected to the host machine, Interaction Media Streaming Server can insert the audio input from these devices into calls within the CIC system. An example of an external audio source is a CD player connected to the line-in audio port on a personal computer, which you can then use as the audio that parties hear when placed on hold.

  Important!
  Copyright laws prohibit you from rebroadcasting licensed, commercial recordings or performances. You are solely responsible for licensing any audio, including music, that you configure Interaction Media Streaming Server to play to persons in calls in the CIC environment. Commercial recordings and performances include radio broadcasts, Internet radio, privately purchased music, and any commercially produced recordings.

  There are many businesses that offer audio recordings or broadcasts for playing to persons in calls in a contact center environment. Also, some royalty-free audio recordings are available on the Internet.

  You are responsible for ensuring that you are aware of and abide by any regional, national, and international laws regarding the rebroadcast of audio recordings or performances.

  The following website addresses from leading music licensing organizations provide information on the requirements for rebroadcasting and commercial use of recordings:

  http://www.bmi.com/licensing/faq

  http://www.ascap.com/licensing/licensingfaq.html

  http://www.sesac.com/Licensing/FAQsBroadcast.aspx

  http://www.harryfox.com/public/FAQ.jsp

  Genesys and its subsidiaries are not legally responsible for any usage of Interaction Media Streaming Server that violates any law.

• Voice mail – Interaction Media Streaming Server extracts voice mail messages stored as attachments in email messages on an email server. It then injects the audio from the voice mail attachments into calls in the CIC system.

• Speech synthesis – Interaction Media Streaming Server uses the Microsoft Speech Application Programming Interface (SAPI) engine in Windows to generate audio streams with synthesized speech from written text.