Introduction

Interaction Message Store (IMS) is a messaging option that provides storing and tracking capabilities for voice mail and fax messages without connection to an email system. Interaction Message Store stores voice mail and faxes as files on the CIC server (small implementations) or a network file server (large implementations). Users are associated with mailboxes in a file directory structure, and voice mails and faxes are routed to these mailboxes. CIC users can access voice mail messages from Interaction Desktop or the telephone user interface (TUI). Fax messages can be viewed from Interaction Desktop or forwarded to another fax number via the TUI.

Starting with CIC 2015 R3, Interaction Desktop replaced Interaction Client .NET Edition as the primary CIC client. Starting with CIC 2016 R1, Interaction Client .NET Edition was removed from existing CIC installations and is no longer installed with new CIC installations.

The Interaction Message Store can also be used as a voice mail and fax backup system for unified messaging CIC users who receive e-mail, voice mail, and fax messages in their email inboxes.