About the Zendesk Screen Pop Connector

Overview

The Zendesk Screen Pop Connector integrates Zendesk with CIC (Customer Interaction Center). The connector allows the creation of screen pops based on caller information.

• How the connector works with Zendesk

• Concepts

• Workflow

• Networking components

Get started

To use the Zendesk Screen Pop Connector, access the purchased connector and then set up and configure items for PureCloud Bridge and CIC.

• Requirements

• Access a purchased connector (login required)

• Set up the Zendesk Screen Pop Connector

Troubleshoot

For any problems with the Zendesk Screen Pop Connector, browse troubleshooting information about log files and individual issues. 

• Troubleshoot the connector

Release Notes

• Release Notes