Contents
Index

Widgets

Widgets are streamlined and lightweight elements you can add to your company’s website to support activities like chatting with an agent. PureConnect Widgets are javascript-based, cloud-hosted, and cloud-configured extensions that implement the Genesys Widgets API under a continuously integrated and deployed release model.

Interaction Connect supports the configuration of Genesys Widgets for use in your company’s website. These widgets are easy to configure and deploy by means of code snippets you include in your company’s website.

Note: Genesys widgets do not require the use of Interaction Web Tools.

Requirements: To deploy a widget, you must have a public-facing web portal with a reverse proxy. To display the Widgets view, you need the Widgets Configuration Administrator Access right. To create widgets and configure every widget property, you also need the Widget Configuration Master Security right. If you can display the Widgets list, but do not have the Security Right, then you can't create widgets and can only configure widget properties listed on the Unrestricted Properties page. Only an Interaction Connect user with both the Widgets Configuration Administrator Access right and the Widget Configuration Master Security right can select these Unrestricted Properties.

Chat Widget

The Genesys Chat Widget enables your customers to chat with an agent. It brings best-in class chat capabilities like data masking, typing notifications, read receipts, and file transfer capabilities within a user interface that is optimized for both desktop and mobile browsers.

Simple Configuration and Deployment

You do not need developer skills to configure and deploy a Widget. See Configure a Widget and Deploy a Widget.