Contents
Index

Widgets Plugins Configuration

Requirements: See Widgets.

The Plugins page of the Widgets view has settings specific to each type of widget. Expand the appropriate section of the Plugins page to configure a specific type of widget.

Note: The Add/Remove Plugins setting on the Widgets General Configuration page controls which plugins are available on this page. You can add specialized sections to this page as PureConnect supports additional Genesys widget types.

Option	Description
Emojis Enabled	Enable or disable the Emoji menu inside the Chat message input.
Proactive Enabled	If you enable proactive chat, a website visitor is invited to chat after a defined interval.
Proactive Idle Timer	Set an interval in seconds. This defines the time that lapses between a visitor reaching your webpage and the appearance of a chat invitation.
Proactive Cancel Timer	Set the number of seconds a proactive chat invitation is visible before it automatically cancels itself and disappears.
Chat Button Enabled	Enable or disable the appearance of a Chat button on screen.
Chat Button Open Delay	Set the number of milliseconds delay before the Chat button appears on screen.
Chat Button Effect Duration	Set the length of the Chat button "fade in" animation effect in milliseconds.
Chat Button Hide During Invite	Set this to Yes to hide the Chat button when Proactive Chat is enabled. When the invitation is dismissed, reveal the Chat button again.
Target Type	Select a queue type.
Target Name	Enter the name of the queue as configured in Interaction Administrator. Note: PureConnect uses Target Type and Target Name for ACD routing purposes.

Option	Description
Genesys Chatbots Enabled	To enable Genesys Chatbots, select Yes.
Intelligent Automation Site ID	Enter the Intelligent Automation Site ID that Genesys Intelligent Automation generated when you created an application or module for the chatbot flow. For more information, see the PureConnect Integration with Genesys Intelligent Automation Technical Reference.
Intelligent Automation Authorization Key	Enter the Intelligent Automation key that Genesys Intelligent Automation generated when you created a company. For instructions about identifying this key, see the PureConnect Integration with Genesys Intelligent Automation Technical Reference.
Use a Reverse Proxy for Intelligent Automation	Enable or disable using a reverse proxy for the Intelligent Automation server.
Intelligent Automation Server	If you set Use a Reverse Proxy for Intelligent Automation to Yes, enter the FQDN of the Intelligent Automation server. The Intelligent Automation URL field is ignored. Also, in this case, the Reverse Proxy URL field on the General tab is used to create the end-result URL to assess Intelligent Automation.
Intelligent Automation URL	If you set Use a Reverse Proxy for Intelligent Automation to No, enter the full URL to the Intelligent Automation server. The Intelligent Automation Server field is ignored.

Widgets Plugins Configuration

Web Chat

Intelligent Automation