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Interaction Administrator Help
Select PureCloud Edge Devices (2 of 6)
This panel of the CIC web-based phone wizard enables you to select which PureCloud Edge devices in the mapped PureCloud Sites will facilitate CIC web-based phone communications. You must select at least one PureCloud Edge devices in a PureCloud Site that is mapped to a CIC Location to be able to use CIC web-based phone.
Important!
When this dialog box is displayed for the first time, Windows displays a security message box stating that the wizard is requesting access to the network. Select the appropriate network location displayed in the message box and grant the wizard access to the network so that it can make the appropriate PureCloud configuration.
Note:
To successfully complete this step of the CIC web-based phone wizard, PureCloud Edge devices must be configured and assigned to your PureCloud Sites. The PureCloud Edge devices do not have to be operational or online at the time when this wizard is run.
Available Detected Edges
This list box displays the detected PureCloud Edge devices in all PureCloud Sites that are associated with CIC Locations. PureCloud Edge devices in this list box cannot service CIC web-based phone communications.
Add button
Select this button to move the selected PureCloud Edge device in the Available Detected Edges list box to the Currently Selected Edges list box.
Remove button
Select this button to remove the selected PureCloud Edge device in the Currently Selected Edges list box.
Currently Selected Edges
This list box displays the PureCloud Edge devices in PureCloud Sites that can service CIC web-based phone communications.
The Connectivity column provides a visual indicator if the associated PureCloud Edge device is currently active and responsive.
Manual Edge/Proxy
This group of controls enables you to define a PureCloud Edge device that is not displayed in one of the list boxes. In some environments, a PureCloud Edge device may be located behind a SIP proxy or SBC. This wizard cannot detect SIP proxy or SBC devices through which you want to connect to a PureCloud Edge device.
Additionally, you could use this set of controls to enter a PureCloud Edge device that has not yet been installed and configured.
Address
Enter the IP address of SIP proxy, SBC, or unavailable PureCloud Edge device.
Note:
The IP address must be consistent. Do not attempt to manually enter an address if the device receives its IP address through DHCP and a range of IP addresses is available for assignment.
Name
Enter a name to use for the tie line of the IP address that you entered.
Site
Enter the PureCloud Site that includes this PureCloud Edge device.
Add button
Select this button to add the manually-defined PureCloud Edge device to the Currently Selected Edges list box.
When you have finished selecting which PureCloud Edge devices will service CIC web-based phone communications, select the Next button.
Note:
If you do not select a PureCloud Edge device in this dialog box, the wizard will bypass the Select Local NIC dialog box and display the PureCloud Edge Tie Lines dialog box.