Customer Interaction Center licensing

PureConnect uses an application server license model. All product features are installed at once, and you decide when to activate them by allocating the licenses for them. A variety of license types offer you flexibility in developing new applications and performing trials on new functionality.

If your environment has multiple servers, you must allocate the appropriate licenses for each server separately.

Customer Interaction Center (CIC) supports two interaction management client applications. This documentation uses the term CIC client to refer to either Interaction Connect or Interaction Desktop.