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Use CIC System Manager to set trace levels

When you launch Customer Interaction Center, each subsystem starts based on its location within the CIC process tree. CIC System Manager acts as a graphical user interface to Remoco Server when Customer Interaction Center is running as a service. CIC System Manager can query, stop, restart, and trace the CIC server subsystems.

To change the tracing level:

  1. Start IC System Manager if it is not already running. To do this, click Start, and then select Programs > PureConnect > CIC System Manager.

  2. By default, CIC System Manager lists only subsystems that are controlled by Remoco Server. To view the complete list of subsystems on the CIC server, on the Trace menu, click All Trace Configuration. A secondary Trace Configuration window lists the additional items.

  3. Click a subsystem to expand its list of trace topics.

  4. Right-click the Topic whose trace level you want to change, and then select Set Topic Levels from the context menu.

This opens the Change Topic Levels dialog. The Topic Level can be set using the slider control, by selecting a radio button, or by using the spin control to set a value. Each trace level includes all levels below it.



Severity

Range

Description

Critical

0-10

Only critical errors (those impacting features) will be logged.

Error

11-20

Any error conditions will be logged.

Warning

21-40

Any warning conditions will be logged.

Status

41-60

Operations are logged.

Notes

61-80

Operations including details are logged.

Verbose

81-99

Sub-operation details are logged.

All

100

All trace statements within the program are enabled (This will generate very large log files.)

Be careful. "Notes" level tracing or higher should only be activated when troubleshooting a system. Notes level or higher returns large amounts of log data. This requires more processing power from the system and more hard drive space to store the additional log information. Only increase the trace levels on subsystems that the support engineer has requested. Once a problem has been identified and fixed, the trace levels should be returned to the original settings for each subsystem.

  1. When you finish, click OK.

  2. Close the Trace Configuration dialog box, or repeat steps 3-5 to change the trace setting for another topic.

  3. Close CIC System Manager.