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Packaged System Parameters

CIC includes a few pre-configured system parameters that are used in the default handlers and by a few modules on the CIC server.

The pre-configured system parameters include:

System Parameter

Purpose

ClientReportLogEICDataSourceName

Specifies the CIC data source name Interaction Reporting uses when running reports on CIC report logs. The CIC data source references an ODBC Data Source Name (DSN) that points to the SQL Server database containing the report log data. This scheme allows you to change the report log database type In the future without having to change the Interaction Reporting interface. Report logs are stored in SQL Server tables on the CIC server or on a separate server on the network.

Use Old TUI

Users that are assigned the Interaction Mobile Office role are speech-enabled TUI users, and users that are not assigned the Interaction Mobile Office role are DTMF-only TUI users. If you want DTMF-only users to use the old (original) DTMF TUI instead of the new DTMF TUI, you can change the value of the new Use Old TUI system parameter.

The first time any DTMF-only user (a user not assigned the Interaction Mobile Office role) logs into the TUI, CIC creates the Use Old TUI parameter, and sets the value to False, meaning all DTMF-only users will use the new DTMF TUI. If you set the system parameter value to True, all DTMF-only users will use the old DTMF TUI with customizations available only with handler modifications.

Note: The Use Old TUI system parameter applies only to users that have not been assigned Interaction Mobile Office role. Any users who are assigned the Interaction Mobile Office role will have the new speech-enabled TUI, regardless of the value of the system parameter. For more information on this parameter, see the System Administration Guide.