Contents

SIP line authentication concepts

Authentication credentials on the SIP line apply only to outbound calls that are made from the Interaction Center.

SIP line authentication is only used when a proxy “challenges” an outbound call.

A SIP line is typically used to send a call to an external party through a SIP gateway or proxy. If the gateway or proxy challenges the call with a 401 or 407 response code, then the User Name and Password that are defined in the Authentication options in the SIP Line Configuration dialog box on the are used to authenticate the call.

The digest access algorithm is used as defined in RFC 2617 HTTP Authentication: Basic and Digest Access Authentication.