Interaction Desktop

Interaction Desktop is our Windows-based interaction manager offering call control functionality, chat features, and status management. It includes directories with contact and status information.

	Get Started	Features Workstation software requirements Interaction Desktop Quick Start Guide	Interaction Desktop Quick Reference Card Operator Console Quick Reference Card for Interaction Desktop
	Release Notes	Release Notes Web app What's New in Interaction Desktop
	Interaction Desktop Documentation	Interaction Desktop Help Interaction Desktop Printable Help Interaction Desktop Framework Printable Help	CIC Client Comparison
	Administrator	PureConnect Installation and Configuration Guide Microsoft Outlook Interaction Desktop Add-In Installation and Configuration Guide	Transition to Interaction Desktop Administrator's Guide
	Supervisor Features	Coach Listen to a Call Record a Call
	Agent Features	Configuration Options Callback Requests Calls Chats	Email messages Response Management Status Speed Dial
	Developer Resources	Interaction Client Add-In Quick Reference Guide Interaction Desktop Add-In Technical Reference IceLib API Technical Reference	Third Party Integration Technical Reference
	Related Documentation	PureConnect TUI (Telephone User Interface) User's Guide Telephone User Interface Quick Reference Card SIP Bridge Installation and Configuration Guide
	Additional Resources	Videos PureConnect Community Interaction Desktop related KB articles