Interaction Reporter

Interaction Reporter, an add - on module for IC Business Manager, allows you to generate pre-defined reports, based on historical information. Historical reports provide information about agent performance, contact center management, business processes, call details, quality management, and more. Using a report filter, simply configure the report parameters and run the report.

	Get Started	About Interaction Reporter Run a report View a report
	Release Notes	Release Notes Web app
	Interaction Reporter Documentation	Interaction Reporter Help PureConnect Reporting Technical Reference
	Administrator	Assign access control rights in Interaction Administrator Create custom parameters and related report metadata
	Supervisor Features	Schedule historical reports to run automatically
	Developer Resources	Active Reports Developer's Guide Crystal Reports Import Utility Technical Reference ICWS API Documentation for Interaction Reporter	PureConnect Data Dictionary
	Related Documentation	PureConnect Reporting Technical Reference CIC Scheduled Reports Installation and Configuration Guide CIC Scheduled Reports User Guide	Sample Reports for Interaction Reporter Technical Reference
	Additional Resources	Interaction Reporter Video PureConnect Community Support Self-Help	Interaction Reporter Related KB Articles