Workforce Management Integration

PureConnect's Workforce Management (WFM) software collects historical statistics and real-time user status updates from your CIC server and makes them available to your third-party workforce management software. WFM is for customers who don't have PureConnect's Interaction Optimizer software, which provides complete workforce management features.

	Get Started	Introduction Requirement and Licensing
	Release Notes	Release Notes Web App
	Workforce Management Documentation	CIC Integration to Workforce Management Historical and Real-Time Adherence Technical Reference
	Developer Resources	Interaction Center Web Services
	Additional Resources	PureConnect Community Workforce Management Integration Self-Help	Workforce Management Integration FAQs