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Workforce Management Integration

PureConnect's Workforce Management (WFM) software collects historical statistics and real-time user status updates from your CIC server and makes them available to your third-party workforce management software. WFM is for customers who don't have PureConnect's Interaction Optimizer software, which provides complete workforce management features.

Get Started

Introduction

Requirements

Licensing

 

Release Notes

Release Notes Web App

 

Workforce Management Documentation

CIC Integration to Workforce Management Historical and Real-Time Adherence Technical Reference

 

Developer Resources

Interaction Center Web Services

 

Additional Resources

PureConnect Community

Workforce Management Integration Self-Help